I know I can spoof my useragent, it’s just ridiculous that such a massive app doesn’t support an equally massive browser.

  • WhatAmLemmy@lemmy.world
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    3 months ago

    Try the user agent switcher add-on. The volume of times I’ve changed my agent to chrome and had a site work perfectly is infuriating.

    • TastehWaffleZ@lemmy.world
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      3 months ago

      My problem was that CloudFlare refused to validate me when I have it enabled. I could have stock FF UA, but if my user agent switcher addon isn’t disabled then I didn’t get to use Crunchyroll and a few other sporadic sites.

      • InternetUser2012@midwest.social
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        3 months ago

        I haven’t been able to use a cloudfare website for a while now. If they’re going to make me go through hoops because I refuse to use chrome, fuck it, they don’t get my business.

        • TastehWaffleZ@lemmy.world
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          3 months ago

          FF works with CloudFlare sites, just not with that extension enabled. It doesn’t make sense that they’d purposely block sites if you have a UA switcher that isn’t even changing the UA so I’m hoping it’s a bug that will get fixed

  • MangoPenguin@lemmy.blahaj.zone
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    3 months ago

    I imagine the overlap of people who use Snapchat and people who use Firefox is pretty small, they probably see such a small amount of users with Firefox and they just decided not to support it.

    • kia@lemmy.ca
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      3 months ago

      In this day and age it’s more work to explicitly not support a browser than it is to support it…

        • BluescreenOfDeath@lemmy.world
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          3 months ago

          So often just swapping the user agent from Firefox to Chrome makes these sites work flawlessly. So they’re putting in extra code to detect Firefox and serve a “we don’t support your browser” page when they could just… not. And if a user complains about X, they could say we don’t test on Firefox, try on Chrome.

          • owenfromcanada@lemmy.world
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            3 months ago

            Yeah, but by putting up the “we don’t support this” banner, they won’t have to deal with the complaints in the first place.

            It’s also possible they want people to use Chromium for telemetry or other data-collection reasons, not sure.

  • Dog@lemmy.world
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    3 months ago

    You should submit something to the webcompat website. It would help and they’ll contact Snapchat and see what they can do.

    • Moonrise2473@feddit.it
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      3 months ago

      I doubt that a company with billions in revenue and thousands of coders is going to change mind after that. They exactly know how many people are getting the error and intentionally decided to implement it

      • Dog@lemmy.world
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        3 months ago

        If Snapchat does nothing, the Firefox team will change the user agent to trick the website into thinking it’s something else.

        • Moonrise2473@feddit.it
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          3 months ago

          I don’t think they ever did that, otherwise add-ons like “Google search fixer” that change the user agent wouldn’t exist. (My fix in that case is don’t use Google at all - installing an add-on otherwise amp links aren’t shown and the useless ai search isn’t available doesn’t make sense, that’s a plus)