• MagicShel@programming.dev
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    3 months ago

    A new Internet provider came to town and we jumped from Comcast. Waited up to two hours multiple times trying to get through to someone to cancel the account, and couldn’t. So we just let them turn our service off. We don’t have any of their hardware so there are no continuing charges. It’ll be easier and less costly, considering the value of our time, to pay the collection agency.

    That is fucked up. That’s some bullshit I’d love to see fixed.

    • KevonLooney@lemm.ee
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      3 months ago

      I have good news for you. You can just tell your credit card provider that you tried to cancel, but couldn’t. They will just cancel it for you. It’s a bit of a strong-arm tactic, but it works.

      Whenever you need to cancel a gym, try this. They tell you that you need to come in? Nope, not acceptable or legal.

        • jballs@sh.itjust.works
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          3 months ago

          That’s the real reason every gym has a naked old guy hanging out in the locker room with his nuts out. At some point, every man will spend decades of his life trying to cancel his gym membership - and having failed all his life, will find himself having become a desperate old man, left with no choice but to flaunt his wrinkly nutsack in the locker room in hopes of them finally kicking him out, thus freeing him from his eternal struggle.

        • Empricorn@feddit.nl
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          3 months ago

          “What do you mean I can’t do squats with my penis out!? I thought this was America!!!”

      • MagicShel@programming.dev
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        3 months ago

        Yeah I think we did ETF or something. I’ve been out of work for 5 months. Now let me tell you about trying to close an empty bank account so they will stop paying people and charging you fees…

        • KevonLooney@lemm.ee
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          3 months ago

          Closing a bank account is as easy as legally possible. They are already highly regulated, and there’s a lot of paperwork to protect you from having your account closed without your permission. You can literally go into a bank if you want help. That’s not the same thing as a gym at all.

          • MagicShel@programming.dev
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            3 months ago

            I can’t actually walk in. There’s no local branches for this particular place. But even if I could, they can’t close it while transactions are pending. And if new transactions hit, the account goes negative and then you can’t close it until you bring it back positive.

            I understand there are fraud concerns on both sides of that coin. But it isn’t easy.

            • KevonLooney@lemm.ee
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              3 months ago

              Of course you can’t close it with pending transactions. Pending transactions can be reversed or changed. It’s another legal issue. That’s not really a bad thing.

              Also, why did you get an account at a bank with no branches? If you want that, you can just get a credit union account.

      • HubertManne@moist.catsweat.com
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        3 months ago

        don’t rely on that. I had a medical vendor charge the wrong amount (pre claim) and refuse to reverse the charge and my credit card company (well ex credit card company) refused to as well. because some sort of charge was legit they did not see the wrong amount as any issue.

        • barsquid@lemmy.world
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          3 months ago

          Yeah turns out wrong amount is somehow not fraud so the credit card doesn’t need to help with it. You have to battle it out in civil court instead. Enraging.

    • AA5B@lemmy.world
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      3 months ago

      Doesn’t work with Comcast …… when I moved into my current house, I got a fantastic fiber provider that hooked me up on move-in day! However apparently the previous owners had Comcast and Comcast kept trying to collect despite me saying I have never had an account with them. 2-3 months later, they came and cut my fiber from my actual provider. Bastards wouldn’t even let me complain because now they realized I’m not a customer

      • MagicShel@programming.dev
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        3 months ago

        They cut someone else’s fiber? That seems like a trespass or destruction of property, but probably not your property.

        • AA5B@lemmy.world
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          3 months ago

          Yep, and I did spend days trying to get them to take responsibility without any progress. Mostly they hung up when I couldn’t prove I was a customer

          My fiber provider basically shrugged and said “yeah, they do that”, and were pretty quick about replacing it for me