I have bought a couple of products in the past also. I searched up my recent scenario and found others with the same experience

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Anything from Anker after they cancelled an order with PayPal approved payment because ‘they couldn’t verify payment’. Then they insist that the cancelled order could be reviewed if I put personally identifiable information into a random Google sheets doc.

All complaint handling appeared to be a bot. They refused to explain what was the concern with the payment and always responded with very similar ‘apology’ emails even when I indicated for every email they send i’d inform another person to avoid them.