When German journalist Martin Bernklautyped his name and location into Microsoft’s Copilot to see how his articles would be picked up by the chatbot, the answers horrified him. Copilot’s results asserted that Bernklau was an escapee from a psychiatric institution, a convicted child abuser, and a conman preying on widowers. For years, Bernklau had served as a courts reporter and the AI chatbot had falsely blamed him for the crimes whose trials he had covered.
The accusations against Bernklau weren’t true, of course, and are examples of generative AI’s “hallucinations.” These are inaccurate or nonsensical responses to a prompt provided by the user, and they’re alarmingly common. Anyone attempting to use AI should always proceed with great caution, because information from such systems needs validation and verification by humans before it can be trusted.
But why did Copilot hallucinate these terrible and false accusations?
Granted, our tendency towards anthropomorphism is near ubiquitous. But it would be disingenuous to claim that it does not play out in very specific and very important ways in how we speak and think about LLMs, given that they are capable of producing very convincing imitations of human behavior. And as such also produce a very convincing impression of agency. As if they actually do decide things. Very much unlike dice.
A doll is also designed to be anthropomorphised, to have life projected onto it. Unlike dolls, when someone talks about LLMs as alive, most people have no clue if they are pretending or not. (And marketers take advantage of it!) We are feed a culture that accedentially says “chatGPT + Boston Dynamics robot = Robocop”. Assuming the only fictional part is that we dont have the ability to make it, not that the thing we create wouldn’t be human (or even be need to be human).